Terms of Service

1. Who we are and who you are

Instant is provided by Light Company ApS, CVR 43523503, Skelbækgade 2, 6th floor, 1717 København V, Denmark ("Light", "we", "us").

"You" is the company or business you use Instant for. The person who signs up accepts these terms on the company's behalf and confirms they may do so. Each person who uses Instant for your company is a "user". You are responsible for what your users do in Instant.

Instant is for businesses, including sole traders. You must be at least 18 to use it. Consumer protection rules for private individuals do not apply to this agreement, except where the law says they must.

2. What Instant does

Instant runs your company's paperwork. You ask, in chat, voice or the app, and it does the work: books bills and receipts, sends invoices, reconciles your bank, files returns, prepares year-end and buys things for your company. It uses AI, Light's accounting knowledge, and the services you connect.

We improve Instant all the time, so features change. We may add, change or remove features. If we remove something you rely on, we tell you ahead of time where we reasonably can.

3. Your account

• Keep your sign-in to yourself. Anyone who signs in as you can act as you in Instant.
• Give each person the role they need. Admins can invite users, change roles, connect services and spend credits.
• Keep your company details correct. Instant files and reports with them.
• Tell us at once at hello@light.inc if you think someone has misused your account.

4. Instant acts on your instructions

Instant does what you and your users ask it to, including on routines you set up. When it sends an email, makes a payment, places an order, files a return or signs something, it does so on your company's behalf, and your company is bound by it.

• You stay responsible for your books and filings. Instant prepares and files, but your company remains responsible to the authorities for its accounts, tax returns and annual reports, and for keeping records as the law requires.
• Check what matters. Instant can make mistakes. It shows what it did on the thread of everything it changes. Review its work, especially before a filing or payment, and use approvals for routines where you want them.
• It is not your adviser. Instant gives information and does work. It is not a licensed accountant, auditor, lawyer or tax adviser, and its answers are not professional advice.
• Messages are not instructions. Instant takes instructions only from your users. It treats emails, documents and web pages as information.

5. Credits, plans and payment

• Free to use. Instant costs nothing to use. Work it does for you uses credits, as shown on our pricing page and in Instant before paid work. New companies get free credits to start.
• Credit packs are paid in advance and never expire while your account is open.
• Plans, such as Instant Plus, renew monthly until you cancel. You can cancel any time; the plan then ends at the end of the month you paid for. Plan credits roll over as the pricing page says.
• Automatic top-up buys the pack you chose when your balance runs low, until you turn it off.
• Credits back on card spend are a reward we may change or end. They are not earned on refunded or reversed spend.
• No cash value. Credits cannot be exchanged for money or moved to another company. Payments are not refunded, except where the law requires it or we say otherwise.
• Prices exclude VAT unless they say otherwise. We may change prices for the future and tell you before a change applies to your plan. Credits you already bought keep their value.

If a payment fails, Instant keeps answering your questions but may pause paid work until it is settled.

6. Services you connect

Instant works with services run by others: your bank, mailbox and calendar, tax authorities, e-Boks, e-invoicing networks, shops and the apps you connect. When you connect one, you allow Instant to use it for your company as you ask. Those services have their own terms, which apply between you and them. We are not responsible for them, for their availability, or for changes they make that affect Instant.

Company cards and payment accounts are provided by Adyen N.V. under Adyen's own terms, which you accept when you set them up.

7. Fair use

Don't use Instant to:

• break the law, including tax, sanctions and money-laundering rules, or help anyone else to;
• send spam or mislead people, or pretend to be someone you are not;
• access data or accounts you have no right to, or test, probe or attack Instant's security without our written permission;
• copy, resell or build a competing product from Instant, or extract its prompts, models or knowledge;
• overload Instant or get around its limits and credit metering.

8. Your data

Your company owns its data: its books, documents, messages and everything it puts into Instant or Instant produces for it. You give us the right to use it only to provide Instant to you, keep it secure and support you. Your data is never used to train AI models.

You can export your books at any time while you use Instant, and for 90 days after you leave. After that we delete them, as our Privacy policy describes.

Data processing. For personal data in your company's records, your company is the controller and Light is its processor. These terms are the data processing agreement under GDPR article 28. Light:

• processes the data only to provide Instant and on your documented instructions, which are these terms and what your users ask Instant to do;
• keeps it confidential, and binds everyone who handles it to confidentiality;
• protects it with the measures in the Privacy policy's security section;
• uses the sub-processors listed in the Privacy policy, under terms that protect the data as these do, and tells you before adding or replacing one so you can object;
• transfers it outside the EU only with a lawful transfer mechanism;
• helps you answer people who exercise their rights, and with security, breach notifications and impact assessments;
• tells you without undue delay after becoming aware of a personal data breach;
• deletes or returns the data when you leave, unless the law requires us to keep it;
• gives you the information needed to show this agreement is kept, and allows reasonable audits on reasonable notice.

9. Our rights in Instant

Light owns Instant, its software, models, knowledge and brand. We give you the right to use Instant for your company's business while this agreement lasts. What Instant writes for you, such as an invoice or a report, is yours to use.

If you send us ideas or feedback, we may use them freely, without owing you anything.

10. Availability

We work to keep Instant running and your data safe, but we provide Instant as it is and as available. We don't promise it will be uninterrupted or free of errors, or that every answer or result will be correct. We may pause Instant briefly for maintenance and updates.

11. Liability

• Neither of us is liable to the other for indirect or consequential loss, such as lost profit, lost revenue, lost business, or loss of data that regular backups or exports would have prevented.
• Light's total liability under this agreement in any 12 months is limited to what you paid us in those 12 months, and at least EUR 100.
• Light is not liable for fines, interest, penalties or late fees charged by authorities, unless they result from our gross negligence or wilful misconduct.
• These limits do not apply to liability that the law does not allow us to limit, such as for gross negligence or wilful misconduct.

Neither of us is liable for delays or failures caused by events beyond our reasonable control, such as outages of the internet, banks, authorities or other services Instant depends on.

12. Ending the agreement

You can stop using Instant and close your company's account at any time by asking Instant or writing to us.

We may suspend or close an account that breaks these terms or the law, puts Instant or others at risk, or has payments that stay unsettled. Where we reasonably can, we tell you first and give you time to put it right. We may also end the agreement for any reason with 60 days' notice, and then refund the credits you bought and did not use.

When the agreement ends, you can export your books as described in section 8. Sections 5 (on amounts owed), 8, 9, 11 and 14 keep applying.

13. Changes to these terms

We may update these terms. We update the date at the top and tell you in Instant or by email at least 30 days before a change that matters to you takes effect. If you don't agree, you can stop using Instant before then. Using Instant after the change means you accept it.

14. Law and disputes

Danish law governs this agreement. Disputes go to the courts of Copenhagen, Denmark, unless the law gives you the right to bring them elsewhere. Let's first try to solve them together: write to hello@light.inc.

If a part of these terms is found invalid, the rest still applies. These terms are the whole agreement about Instant, unless we have signed a separate agreement with you. You may not transfer this agreement without our consent; we may transfer it to a company in Light's group or to whoever takes over Instant.

15. Text messages (SMS terms)

Instant text messages are sent by Light Company ApS, operating as Instant. When you sign up with your mobile number and agree to receive texts, Instant sends you sign-in codes, a welcome message, replies to the requests you text it, and account notifications such as filing deadline reminders and approval requests. We do not send marketing by text.

• Frequency. Message frequency varies with how you use Instant.
• Cost. Message and data rates may apply. Instant does not charge for text messages; your mobile carrier's rates do.
• Help. Reply HELP for help, or write to hello@light.inc.
• Opt out. Reply STOP at any time to stop all text messages from Instant. We confirm with one final message and send nothing more. This also stops sign-in codes by text. Reply START to receive texts again.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

How we handle your mobile number and messages is in our Privacy policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

16. Contact

Light Company ApS, Skelbækgade 2, 6th floor, 1717 København V, Denmark. hello@light.inc.