Support
Ask Instant first. Then ask us.
In the app, Instant answers questions about your books and about Instant itself, any time, in your language. For anything it can’t settle, write to hello@light.inc and a person replies.
What to include
- The name of your company in Instant.
- What you did, what you expected, and what happened instead.
- A screenshot, if there is something to see.
Never send passwords, card numbers or sign-in codes. We never ask for them.
Your account
You sign in with your phone number and a code we text you. If the code doesn’t arrive, check the number, wait a minute and ask for another. If it still doesn’t arrive, write to us with the number.
Your connections, your assistant and your account settings are under Settings in the app.
Security
Found a security problem? Write to hello@light.inc with what you found and how to see it. We read those first.
Who we are
Instant is a product of Light (Light Company ApS, Skelbækgade 2, 6th floor, 1717 København V, Denmark). Our privacy notice and terms apply.